You know, it pisses me off to no end when people who are losing a client, a hosting account, or whatever business in whatever form are not gracious. There are different ways to be ungracious, you know.
I’ve seen today:
- Refusing to provide information required, despite client’s authorization
- Speaking/acting like the replacement provider is some kind of clueless idiot by provide VERY basic information.
- Remaining polite and agreeing to provide required information–while NOT doing it and in general, absolutely obstructing the process.
Today, I had an email in response to an example of ungraciousness that sat in my drafts folder all day. See, I have a strict policy of never answering emails when I’m still pissed off. This policy has served me well, so I have no plans to abandon it.
I’m beginning to think I’ll have to work around it without the email (and hence assistance that would make my job easier), because, well…I don’t think I can meet that not-pissed criteria. I also don’t think I’m going to get the losing service provider’s support. Except in reality, it means the client isn’t getting their support.
I have NO respect for people who’s business plans include making it painful/difficult/virtually impossible for a client to transfer services. I mean, c’mon.